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SHIPPING POLICY

Shipping Policy – The Basics

This Shipping Policy is a legally binding document that establishes the relationship between us, as the owner of this jewellery store, and you, as our customer. It outlines our responsibilities regarding order processing, shipping, and delivery, as well as what you can expect when purchasing from us.

By placing an order with us, you agree to the terms outlined in this Shipping Policy. This policy is designed to provide transparency and ensure a smooth shopping experience for both parties.

Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • In case of high order volumes or unforeseen circumstances, processing times may be slightly delayed.

Shipping & Delivery Time

  • Standard Delivery (India): 3–7 business days

  • Delivery timelines may vary based on your location, courier service, and external factors.

  • Remote or rural locations may require additional delivery time.

Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.

  • We may offer free shipping on selected orders, promotions, or minimum order values.

Service Interruptions & Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Courier partner disruptions

  • Public holidays or strikes

  • High demand periods

  • We are not responsible for delays caused by third-party logistics providers, but we will assist you in tracking your order.

Incorrect or Incomplete Address

  • Customers are responsible for providing accurate shipping details.

  • We are not liable for orders delivered to incorrect or incomplete addresses provided at checkout.

Failed Delivery Attempts

  • If delivery fails due to customer unavailability or incorrect details:

  • Courier partners may attempt re-delivery

  • Orders may be returned to us

  • Additional shipping charges may apply for re-dispatch.

Packaging Responsibility

  • All products are securely packaged to ensure safe delivery.

  • Once the order is handed over to the courier partner, the responsibility of transit lies with them, although we will assist in resolving any issues.

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